Banquet Operations Manager
Job Description & Responsibilities:
- Schedule staff as necessary to ensure adequate and consistent levels of service for all the scheduled meetings and banquets.
- Coordinate the general housekeeping of the Ballroom and Function Rooms, Foyers, storage areas, entrance areas, etc.
- Inspection of the Meeting/Function Rooms prior to guest arrival ensuring that client specifications have been met.
- To supervise and coordinate the daily operations for all the meetings/banquet setups and service.
- Work with the Executive Chef and Banquet Team Leaders to ensure that all arrangements and details are dealt with.
- Control of Banquet china, cutlery, glassware, linen and equipment.
- Staff training and development staff attitude and appearance and to ensure that all the Banquet staffs are properly trained. Discipline of Personnel when required.
- To ensure teamwork/relations with coworkers and management from other related departments.
- Dealing with customer complaints.
- Greet the customer upon arrival and to monitor all the V.I.P's or special guests' requests. Provide quick service for last minute changes.
- Perform other duties as assigned by Management from time to time.
Candidate Requirements
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- Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Hospitality/Tourism/Hotel Management or equivalent.
- Good written and spoken English and Bahasa Malaysia. Ability to communicate in Mandarin / Japanese or converse in multiple local dialects will be an added advantage.
- Good interpersonal skills; ability to communicate effectively across ranks.
- Possess excellent planning, coordination and management skills.
- At least 5 year(s) of working experience in the related field is required for this position.
