Captain (F&B Department)

JB00000271
Market :
Hotels & Resorts
Qualification :
ploma or degree in Hotel Management or related field. Familiar with Point of sale systems, MS office, Property management systems etc.
Location :
Qatar
Experience :
2 – 3 years of work experience in Food & Beverage gained from a 5 star international property, along with 1 year experience in a Captain position or a similar role an advantage.
Start Date :
End Date :
Salary :
QAR 2,500 /Month
Work Type :
Permanent
Other Benefits :
* Shared Room ( 3 persons in one room) In Shared Villa- each Villa 11 persons in Total * Transport : Accommodation to Hotel and Hotel to Accommodation * Air Ticket : After completion of every 2 years of service * Others : free duty meals as per hotel policies and procedures
Duration :
Captain (F&B Department)
Job Description & Responsibilities:
  • Greet and welcome guests promptly in a warm and friendly manner.
  • Assist guest with table reservation.
  • Ensure guest are serviced within specified time.
  • Has a good knowledge of menu and presentation standards.
  • Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
  • Able to answer any questions regarding menu and assist with menu selections.
  • Able to anticipate any unexpected guest need and reacts promptly and tactfully.
  • Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
  • Serve food courses and beverages to guests.
  • Set tables according to type of event and service standards.
  • Record transaction / orders in Point of Sales systems at the time of order.
  • Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
  • Check with guests to ensure satisfaction with each food course and beverages.
  • Responsible for clearing, collecting and returning food and beverage items to proper area.
  • Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
  • Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
  • Present accurate final bill to guest and process payment.
  • Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.
  • Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
  • Ensures that hotel brand standards and SOP's are consistently implemented.
  • Work with fellow  staffs and manager to ensure that the restaurant achieves its full potential.
  • Completes the daily responsibilities that are set for each individual shift.
  • Complete closing duties, including restocking items, turning off lights, etc.
  • Conducts monthly inventory checks on all operating equipment and supplies. 
  • Take an active role in coaching and developing junior staff.
  • Any other duties related to food and beverage service assigned by the manager.
Candidate Requirements
  • Good command in both spoken and written English.
  • Should have pleasing personality.
  • Excellent guest service skill.
  • Good knowledge of food and beverage service.
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