Sales Team Leader (Based in Sanur, Bali)

JB00000275
Market :
Other
Qualification :
University degree or equivalent
Location :
Indonesia
Experience :
At least 2 years relevant working experience in similar capacity
Start Date :
End Date :
Salary :
USD 1100 /Month
Work Type :
Permanent
Other Benefits :
Sales Incentives International training, 13 month FOC land travel after 1 year service
Duration :
Sales Team Leader (Based in Sanur, Bali)
Job Description & Responsibilities:
  • Annual sales and profit growth 
  • Consistent sales performance 
  • Customer satisfaction 
  • Sales process adherence for all enquiry channels 
  • Provide induction, training and support to ensure that team members become fully-functional and motivated in their roles
  • Hold regular one-to-one conversations with quality feedback that the consultants can action
  • Deliver team sales results through exceptional customer service, fast turnaround times and in-depth product knowledge. 
  • Set sales goals and meet deadlines on a daily basis while working to achieve and exceed these goals
  • Model, create and maintain a successful environment through team management, working closely with fellow departmental managers and their teams. 
  • Foster a great attitude amongst the sales team, ensuring the team behave responsibly and deliver on sales performance targets. 
  • Identify the needs and motivators of your clients and offer relevant competitive product accordingly
  • Provide outstanding professional service and communicate early to keep customer engaged
  • Act with honesty and integrity to create high trust relationships with your team and all customers
  • Build and maintain a high repeat and referral customer base
  • Value every enquiry from end to end by ensuring all leads end in an outcome
  • Process all sales in line with guidelines, procedures and training materials
  • As agreed or requested, provide input into department reporting
  • As reviewed by Manager on a quarterly basis this includes costing, itinerary writing or editing, quotes and documentation
  • Build product knowledge to make confident recommendations to customers, providing them with the product/s that suits and fulfils their needs.
  • Identify product gaps and communicate to Purchasing to assist in filling gaps
  • Complete and then provide sales skills training programs and initiatives with your team
  • Set-up and participate in product knowledge training supported by operations and purchasing team.
Candidate Requirements
  • Previous supervisory experience, including leading a team to sales success through coaching, training & developing
  • Management training and/or qualifications advantageous
  • Proven track record in managing and reporting on sales targets for a team of direct reports
  • Strong destination/regional and local travel knowledge
  • Significant travel industry and sales experience, ideally with adventure travel
  • Demonstrated ability to build strong relationships 
  • Fluent English language skills (written and verbal) 
  • Ability to accurately use systems and create or train others in processes to provide a quality customer experience
  • Experience in adventure travel product development
  • Demonstrated ability to build strong relationships 
  • Driven and motivated by sales targets and to achieve sales incentives
  • Ability to adapt to and work across multiple cultures
  • Strong international communication skills via email and phone
  • Highly Customer / client focused 
  • Strong influencing skills 
  • Highly organised approach to work.
  • Ability to prioritise multiple tasks at the same time, completing within required time frame and to a quality standard.
  • Willingness and ability to work with local operations, purchasing, product & reservations teams
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